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MOBILE APP SIMULATION

Create and develop eLearning to train support in assisting customers in using the most frequent features in the mobile app.

XF008

The Challenge

To deliver scenario-based training to assist support in highlighting some of the most frequent features to customers used in the mobile app and how to navigate through them.

Tools

Figma, Premiere, Audition, Illustrator, Photoshop, Clipchamp, MindMeister, Reflector 4, PowerPoint, Keynote, and Storyline 360

Deliverables

Storyboard and eLearning module

Final Development

Due to client confidentiality and for the protection of our clients, their logo and content have been removed and replaced with a demo.

Audience

Call Support Teams

My Responsibilities

I worked with the SME to create content, activities, visual experience, and storyboard and develop the final compelling eLearning course. Other responsibilities included designing and editing videos for the module.

My Process

I started the process by creating an Action Map from the feedback I received from the SME plus with some knowledge from my own experience working in IT troubleshooting for colleagues.

XF006

From here, I created a text-based storyboard to iron out any last details so that the material flowed smoothly. Once approved, I designed the storyboard, adding the branding, graphics, imagery, and activities.

Upon approval of the storyboard, I developed the course in Storyline 360, tested it, and made any last edits before packaging the final project for deployment to the company's LMS.

Selected Works

Clinical Data AnalysisInstructional and Visual Design

Mobile App SimulationInstructional Design

Mental Health and CommunityInstructional and Visual Design Experience

Heather Wild LowryLogo Design